ABSTRACT

Process and operational improvement are key to operational success. The internal requirements for process operation should be documented, diagrammed, and illustrated in a standard manner, along with all details of the supplier, input, output, and customer components. The systems and processes of an organization is how work gets done and value is delivered to the customer. To improve customer satisfaction, improve the processes and operations that deliver value. To improve the business, improve processes and operations that involve people, the flow of money, necessary materials and services, information and technology, sales and marketing, risk and legal, conformance and compliance, and above all, strategy. The people involved in executing the process should review process performance daily and make improvement efforts an ongoing discipline. Typical steps, stages, and processes for Value Stream system involve registration, preparation, procedure, recovery, and discharge.