ABSTRACT
The survey by the Israeli government indicates just how much is being lost in time and money as a result of failure to control the cost of quality-or, more exactly, the cost of nonquality. Commenting on U.S. managers and the lack of attention paid to the problem and the potential, the chief quality systems manager at George S. May International, a consulting firm, remarked: “They usually don’t have a clue what poor quality is costing them.”2
