ABSTRACT
The human resource focus of the Baldrige 1999 criteria for performance excel lence is abridged as follows:
How the company enables employees to develop and utilize their full potential, aligned with the company’s objectives. Also, the company’s efforts to build and maintain a work environment and work climate conducive to performance excellence, full participation, and personal and organizational growth. Subcategories include:
■ Work Systems. How all employees contribute to achieving the company’s performance and learning objectives, through the company’s work design, and compensation and recogni tion approaches.
