ABSTRACT
This chapter discusses the case of a social worker who is involved in supporting a socially vulnerable middle-aged man. Social workers are always balancing the user's interests and the interests of the society and communities. They are mostly employees, often in service of the public sector and NGOs. In that sense, social workers represent their agencies or institutions. They observe the aims and rules of their organisation, and are part of a team and department, and perceived by their users as representing the state or social institution. The core assignment of social work is to support citizens in their social material and non-material needs. It concerns people's behaviour and interaction in society and in their communities. The international code for social workers states that social workers should also take care of themselves and their personal circumstances. Finally, the chapter discusses some recommendations that can aid in coping with social complexity.
