ABSTRACT
This conclusion presents some closing thoughts on the concepts covered in the preceding chapters of this book. The book provides an introduction to the delights of Queueing Theory. Queueing Theory is not just about traffic jams and traffic management; it can be applied in other situations equally as well. Much of the early work on Queueing Theory emanates from Erlang, who was working for the Copenhagen Telephone Company (or KTAS in Danish); he considered telephone call 'traffic' and how it could be better managed. The book divides the concept of queues into four distinct system groups: One-to-One System, One-to-Many System, Many-to-Many System and Many-to-One System. The relevance of the Server Discipline is one that relates to the likelihood of 'drop outs' from a system. If customers are people, or perhaps to a lesser extent, entities owned by individuals, then they may choose to leave the system if they feel that they have to wait longer than is fair or reasonable.
