ABSTRACT
Collaborative conversations help people create innovative solutions by allowing them to build on each other’s ideas. This chapter targets how to use conversations as a means to constructively resolve conflict. Crucial conversational techniques are discussed as a means for organizations to increase productivity and minimizing the impact that can result when people are too agreeable. Conflict can be constructive. How you manage it makes the difference. Alternative strategies are explored for leaders to effectively manage organizational conflict within a variety of environments from simple to chaotic.
