ABSTRACT
Quality has many different connotations in industry, depending upon the nature of the skills required to produce an acceptable product. The emphasis of this chapter is on performing the job, which shows itself primarily as a problem of quality. The application of mass-production methods to the assembly of an automobile does not automatically assure perfect quality. The foreman distributes the elements in such a way as to make certain that each man has time enough to do his work properly; i.e., to meet quality standards. The study presented The present study lends support to the administrative principle of delegating responsibility to hourly wage earners and especially to utility men. Those foremen most highly thought of by management were those who freely admitted that they could not possibly check on all the quality problems throughout the working day.
