ABSTRACT
When sales and profits start to fall, a CEO's knee-jerk reaction may be to push his people harder to achieve results. While this tactic may work in the short term, it is detrimental to the long-term success of an organization. It breeds low engagement, high turnover, and a lack of trust in the future sustainability of a company. Instead, skilled CEOs diagnose the foundational problems in their business, treat the cause instead of the symptom, and ultimately bring balance between purpose and execution to the organization. Ceridian regularly surveys its people not only about their engagement but also concerning their understanding and connection to company values. This includes how well people and leaders are living the organization's values. People, managers, and teams then identify the areas of improvement required and take action to make enhancements.
