ABSTRACT
When dealing with behaviour management issues in the teaching and learning environment, the importance of the adult as a role model should not be underestimated. Teachers who have been introduced to and have practised self-calming techniques will understand the importance of managing their own emotions before attempting to deal with a difficult group or individual student. For the student looking to 'push buttons' or to disrupt the concentration of fellow students, the teacher's own attitude and self-control is highly influential. Verbal and non-verbal behaviour plays an important role in the building of strong and effective relationships with the student group. Neither passive nor aggressive behaviour displayed by the teaching aduit will lessen the pressure that they feel in their day-to-day contact with students. Neither type of behaviour will gain the respect or cooperation of their students and will more likely lead to a worsening of the situation.
