ABSTRACT
A positive attitude will give the student far greater opportunity to experience success in their lessons, thus improving their level of achievement and self-esteem and, ultimately, their behaviour. It is important to keep in mind the reasons for building positive relationships, and this is true for all students, not just for those who are perceived to be 'difficult'. Teachers should at all times be aiming to provide an environment that allows all involved to achieve their maximum potential. Teachers should be able to teach in a calm environment, and students should have the opportunity to learn without being disrupted by a minority. Teachers should remember that they are the rule models, and should not be led down the dead-end road of confrontation and reluctance to communicate. This will only prolong the situation. It is therefore worthwhile preparing a range of strategies. This is no different from any other problem-solving process.
