ABSTRACT
This introduction presents an overview of the key concepts discussed in the subsequent chapters of this book. The book is about establishing leadership that can liberate people and organisations from stultifying systems and structure. It contains a set of principles which, if we use them recognising the context and moderated by that context, will lead to improvements, sometimes very dramatic improvement. The book recognises that leadership and creating positive organisations is difficult and hard work, that people are complex and have opinions. It recognises that, if an organisation is to be successful, understanding the social processes is just as important as understanding the technical or commercial processes. The book presents a coherent approach that explains why people behave as they do in organisations and can guide leaders of such organisations along the path of creating the conditions that encourage genuinely constructive and productive behaviour.
