ABSTRACT
This part introduction presents an overview of the key concepts discussed in the subsequent chapters. The part looks at how we might understand organisations, why and how they are structured the way that they are and why and how authorities flow through the organisation. It forwards some clear propositions concerning human capability and how they relate to different types of work in terms of complexity. The part examines the nature of organisations that are set up to provide goods or services. It looks at the capability of people to do work and a clear model of capability that proposes that some elements are much more fixed than others. The part describes different types of organisation and authority few, apart from Jaques, hypothesise why organisations are structured as they are and how this relates to human capability to do work of different kinds.
