ABSTRACT
What an organisation achieves depends to a significant extent on how well decision-making is devolved to where the main action takes place. This chapter is about teams’ having the knowledge and authority to do their job to the best of their ability. Ten checklists are given for key aspects of teaching. Whether they are called checklists, protocols, standard procedures or key things to do, they state succinctly what has to happen for work to be done safely and successfully. Their purpose is to enable everyone to be clear about best practice; to work together to solve simple, complicated and complex problems as they arise; and to refresh their understanding and skill.
