ABSTRACT
This chapter is concerned with the circumstances under which leadership is exercised in organizations, and the ways in which leaders behave. At a higher level, the general operating management of a firm can be considered the impersonal leadership group concerned with recognizing conditions creating the need for change in the organization and developing programs to carry it out. All levels of leadership are concerned with building and sustaining the morale of the led group. One way the leader affects the morale of a group is through his role as its symbolic leader. Goal selection is one of the most characteristic functions of leadership. Resolution of group choices is often performed by the leader who is at the same time an expert in an area of knowledge. An informal leader is an individual at the center of a face-to-face group providing necessary leadership that maintains the group in existence and gives direction to its activities.
