ABSTRACT
There are three main sorts of customers in the transport industry. First there are passengers, and with them their belongings. Very few human beings travel any distance without a bundle of possessions. Secondly, there are shippers, who, as principals or agents, send goods from one place to another, usually to change their ownership. Thirdly, there are charterers who seek to gain by hiring a vehicle. Dealings with these three sorts of customers are sufficiently different to make it worthwhile considering them separately.
