ABSTRACT
This case study has been written in conjunction with the management of the Anglia Revenues Partnership based on original material provided by them. Their co-operation is gratefully acknowledged.
In its study The Efficiency Challenge: the Administration Costs of Revenues and Benefits, the Audit Commission (2005a) pointed out that the Anglia Revenues Partnership (ARP) is ‘already releasing over £100,000 per year to each partner’. This chapter seeks to explain how this was achieved.
