ABSTRACT
The majority (71%) of European companies today have at least one SSO implemented
for the finance function. This is up significantly from 54% in 2002. Another 16% of
European companies are planning to implement a shared service organisation within
the next two to three years. The shared services concept has hence definitely made its
breakthrough in Europe. Most companies though are still in ‘project mode’ with 40%
of all companies and 55% of those with an SSO planning an expansion of their SSO,
while only 13% stated that their scope, in terms of processes and countries in their
SSO, was complete.
