ABSTRACT
The pricing of services provided by an SSO originally was not thought to be a big issue.
Most SSOs used allocation methods in the beginning of their lives, exactly as they used
to do in their old back-office environments. Somewhat increased transparency of
services led to more demands by the customers to discuss prices. Customers wanted
also to benefit from increased efficiency. The SSOs that were successful in
implementing a more service-oriented working culture simultaneously realized that,
by introducing a more differentiated pricing of services, it was possible to drive cross-
functional performance and reduce work with low added value. A wide range of
pricing ideas developed.
