ABSTRACT
It is at this point in the design process that many organizations move straight from high-level vision into detailed process mapping. In our experience, this approach is where the service focus can get lost and result in a design driven more on the basis of making HR more efficient rather than ensuring that it will deliver the right service to the business. It is important for the HR function and its parent organization to start thinking of the function in a different way. HR is not just a set of processes underpinned by useful technology. It is the intelligent interpretation and application of these processes to address the business’ needs that will deliver great service.
