ABSTRACT

This remarkable book combines simplicity of treatment with depth of coverage and is written in a refreshingly original style. Dispelling the mystique which so often surrounds the subject, and without indulging in complex mathematics, the author explains how to achieve low scrap rates, zero customer rejections and the many other benefits of systematic quality control.

part I|206 pages

Quality and the Manufacturing Process

chapter 1|9 pages

The Role of Quality

chapter 2|45 pages

Can We Make it Ok?

chapter 3|73 pages

Are We Making it Ok?

chapter 4|33 pages

Have We Made it Ok?

chapter 5|21 pages

Could We Make it Better?

chapter 6|23 pages

The Quest for Quality

part II|70 pages

Quality and People

chapter 7|10 pages

Outsider

chapter 8|33 pages

Insiders

chapter 9|21 pages

Making Quality Happen

chapter 10|4 pages

Where there’s a will …