ABSTRACT
The role of Will, von Clausewitz and the Chief Executive. Quality and quantity, the compatible bedfellows. Industrial tithe-gathering and the dread of excellence. Sorting wheat from chaff – Pareto analysis applied to productivity problems. Looking sensibly at downtime to get more uptime. Specification writing without ambiguity, negotiating realism. The Quality Bible and spreading the quality gospel. True delegation, letting Joe have a go. Quality Circles – rolling your own up the peak of profitability. The illusion of the costliness of quality – dispelling an old wives’ tale.
