ABSTRACT
The word ‘directives’ has been used here to describe policy and procedure statements issued by an organization. They have different titles in different countries, sometimes even within countries. Essentially, what is covered in this chapter are office notices, bulletins, board notices, management statements, circulars, etc., all comprising the policies and procedures of a particular organization. In many offices these are consolidated into a manual or staff handbook, which can itself be described as a directive.
