Introduction

Air transportation is the world's largest industry. The aerospace industry is wholly dependent upon people - pilots, cabin crew, air traffic controllers, maintenance engineers, airport personnel and, of course, passengers. It is increasingly recognised that it is vital to understand human factors in order to improve safety and security, and manage the ever-growing number of passengers. Surprisingly little has been published on the psychological aspects of air travel, although, where available, literature appears across a range of specialist publications. There is no single authoritative modern text on passenger behaviour. This book seeks to remedy this.