ABSTRACT
Introducing Freedom with Information: yielding information in differentiated technological domains
This chapter explores how new forms of citizen identification in electronic government may be enabling government agencies to re-shape their relationship to citizens. Just as Freedom of Information legislation comes into force in the UK, so government is becoming freer in its use of information on the citizen as it seeks to respond both to the demands imposed by customer relationship management (CRM) and the demands for enhanced citizen safety and state security. The delivery of new forms of market sensitive electronic public services provides government agencies with both novel and specific methods of citizen identification. These are the subject of a new research project; a project funded by the Economic and Social Research Council and based at the Oxford Internet Institute, in collaboration with Caledonian Business School.1
