ABSTRACT
The Secretary of State for Health had first announced the setting up of the Inquiry in July 2001 (along with Inquiries into the activities of Richard Neale, and William Kerr and Michael Haslam). The overall purpose of the Inquiry was:
To assess the appropriateness and effectiveness of the procedures operated in the local health services (a) for enabling health service users to raise issues of legitimate concern relating to the conduct of health service employees; (b) for ensuring that such complaints are effectively considered; and (c) for ensuring that appropriate remedial action is taken in the particular case and generally.2
