ABSTRACT

Ian Linton’s book is designed to help both corporate training departments and specialist training organizations. It shows how to use modern marketing and communication techniques to increase current course uptake, win support for future activity and build long-term relationships with customers and trainees. The author first analyses the marketplace for training services. He goes on to review the main marketing methods, including advertising, direct mail and seminars, and explains how to determine and apply the most appropriate mix as part of an integrated approach. He then deals with developing and maintaining productive relationships with the parties involved and finally advises on managing the marketing process. The emphasis throughout is on the practical, with checklists, worked examples and case histories from a wide range of market sectors.

part |2 pages

Part I The training marketplace

chapter 1|8 pages

The role of marketing

chapter 2|12 pages

The demand for training

chapter 3|16 pages

The providers

chapter 4|14 pages

Researching the market

chapter 5|10 pages

Who buys training services?

chapter 6|10 pages

Using a database

part |2 pages

Part II Marketing methods

chapter 7|6 pages

Communicating with customers

chapter 8|8 pages

Communicating training capability

chapter 9|8 pages

Communicating course information

chapter 11|8 pages

Seminars and presentations

chapter 12|10 pages

Integrated marketing communications

part |2 pages

Part III Building relationships

chapter 13|10 pages

Encouraging participation

chapter 14|16 pages

Developing new products

chapter 15|10 pages

Extending training services

chapter 16|10 pages

Strengthening customer relationships

chapter 17|8 pages

Improving customer service

part |2 pages

Part IV Managing the marketing process

chapter 18|10 pages

Marketing management

chapter 19|10 pages

The marketing plan