ABSTRACT
There is nothing new about trying to manage error. All responsible organizations involved in hazardous operations have long employed a wide variety of error management (EM) measures. In maintenance organizations, these include:
selection training and retraining work planning job cards tags and reminders shift handover procedures licence-to-work systems human resource management licensing and certification checking and sign-offs technical and quality audits procedures, manuals, rules and regulations disciplinary procedures Total Quality Management (TQM).
