ABSTRACT

Do you solve problems in the style of a coyote, competitor or eagle? Recognising the way you approach and deal with problems at work will enable you to identify the most suitable technique to use on a daily basis. Victor Newman’s practical book strikes at the heart of fundamental challenges faced by all managers. It looks beyond the conventional techniques of problem-solving to the underlying process, identifies eight stages and explains how to recognise which technique is appropriate to which stage. On this basis managers can generate solutions at both the personal and the organisational level. A unique feature of the book is a Problem Solving Styles Profile that enables each reader to apply the material in the text to improve their own problem-solving capability.

part I|17 pages

How to Use this Book

chapter 1|4 pages

Your Problem-Solving Styles Profile

chapter 2|5 pages

The Problem-Solving Process Wheel

chapter 3|5 pages

Problem-Solving Styles

part II|19 pages

An Introduction to Problem-Solving

chapter 4|10 pages

Thinking about Problem-Solving

chapter 5|7 pages

A Question of Creativity

part III|86 pages

The Problem-Solving Process

chapter Stage 1|11 pages

Identify the Problem

chapter Stage 2|10 pages

Gather Data

chapter Stage 3|15 pages

Analyse Data

chapter Stage 4|19 pages

Generate Solutions

chapter Stage 5|8 pages

Select the Solution

chapter Stage 6|11 pages

Plan the Implementation

chapter Stage 7|2 pages

Test/Rehearse

chapter Stage 8|4 pages

Action

part IV|6 pages

Some Conclusions

chapter |4 pages

Conclusions