ABSTRACT
At its heart, knowledge management is built on the premise that information must be shared to enable its full exploitation. However, there will inevitably be certain information that is commercially sensitive, and hence its internal and external dissemination will need to be tightly controlled. Organizations must therefore develop processes to ensure sensitive information is identified and its propagation controlled. These processes will need to provide:
guidance, to enable the sensitivity of information to be quantified; an agreed system of labelling; clear approval routes for the release of a given item of information; clear instructions describing how sensitive information is to be handled.
