ABSTRACT
Executives from managing directors down do have obligations and responsibilities which are not to be delegated. These are among the very reasons that you have your job rather than a subordinate position. Responsibilities and tasks within a certain policy area can be delegated, but never delegate the actual formulation of a policy. Policy sets the limits of decision making. A crisis does not offer the time for initiating delegation. When one does occur, it is the responsibility of the manager to shoulder the problem and find the solution. Studies have shown that in time of crisis and heavy workloads, successful delegators are able to maintain their leadership roles. The manager of a plumbing contracting company discovered that a major client urgently needed cost projections from the company before construction bids for a multi-million pound project could be submitted. The computers for the local contractor's supplier were down that day.
