ABSTRACT
To recap, collaborative social software is distinct from cooperative social software in that it supports the engagement of participants in a coordinated effort to solve a problem, with shared commitment and goals. The distinction between collaborative software and collaborative social software is less defined, however. One could argue that all collaboration is social, as it involves mutual engagement and relationship building. It is for this reason that the use of social software in business is often referred to as just collaborative software. For the purpose of this chapter, however, the focus is on social software that specifically supports collaboration.
