ABSTRACT
Information is an important resource that can be used by organizations to deliver more appropriate products or services to customers, and to enable the organization to be more competitive in the market-place. Quality, relevant and timely information can assist organizations to:
• plan and make appropriate decisions; • better utilize resources and identify waste or inappropriate use; • monitor quality and performance; • meet legislative and regulatory requirements; • recognize what their competitors are doing; and • understand the mix of products and services their customers need.
