ABSTRACT

This book is about consumer product guarantees. The most common consumer product guarantee is the manufacturer's guarantee. This is a voluntary undertaking given by a manufacturer1 (hereinafter "the guarantor") without charge to provide a remedy, should the product covered by the guarantee become defective as a result of poor workmanship or the use of faulty materials in the manufacturing process during a specified period of time after purchase. Similar guarantees are often also given by retailers. However, for the sake of simplicity, this book will generally only refer to manufacturers' guarantees.