ABSTRACT
Thischapterwillexplorethecharacteristicsofconsumerguarantees,inparticular thosegivenbymanufacturers.Thismayhelptoidentifythefunctionofa guarantee,i.e.,whetheritmaybeusedtoprovideinformationtoconsumerabout productquality,orwhetheritiscapableofconstitutingaredressmechanism.As notedinthepreviouschapter,theargumentinthisbookisthatthelatterismore likely.
