ABSTRACT

Ranging from the interpretation of accident/incident statistics at one extreme through to the evaluation of the outcomes of training initiatives at the other, 'research' offers a framework for effective decision-making and planning within complex industrial environments. Research provides the means for assessing market share, evaluating safety levels, projecting client demands, and/or identifying system failures. Consequently, the principles of research form an integral part of the successful management and maintenance of systems within the operational aviation environment.