ABSTRACT
Theaviationindustryhaslongrecognisedtheimportanceofnon-technicalskills (NTS)ontheflightdeck.Non-technicalskillstrainingintheformofCrew ResourceManagement(CRM)orotherhumanfactorsprogrammeshavebeen commoninthemajorairlinessincethe1980s(Jensen,1995;Wiener,Kanki& Helmreich,1993).
