ABSTRACT
One of the features of working life today is that whatever training is obtained at the start, it will almost certainly become redundant or obsolete during the same working lifetime. The need to train, to acquire new knowledge and new skills has become an everyday aspect of each individual's working life. From the hotel and catering industry's point of view the government has been instrumental in a number of important initiatives aimed at improving the industry's standards. The most important probably was the establishment in 1966 of the Hotel and Catering Industry Training Board (HCITB), now known as the Hotel and Catering Training Board (HCTB). Industrial training is concerned primarily with bridging the gap between individuals' and groups' actual performance and the performance required to achieve an undertaking's objectives. Training should also consciously try to help individuals to reach the limits of their capabilities and realistic aspirations — so long as these do not conflict with organizational goals.
