chapter  4
Constituting Intercultural Harmony by Design Thinking
Conflict management in, for and about diversity and inclusion work
ByPatrice M. Buzzanell
Pages 19

Intercultural harmony work requires dialogic effort, including constant attention to and the growth of mindfulness to order, balance, respect, well-being, sensitivity to and empathy for others, and obligations to self and others. This chapter discusses the conceptualizations of diversity, inclusion and intersectionality, and examines why the diversity and inclusion are believed as wicked problems. It provides a brief case study that illuminates the everyday discourse or talk in interaction that constructs and supports the lack of diversity and inclusion in particular contexts. The chapter suggests that communication scholars and practitioners might view diversity and inclusion as a design issue that incorporates intercultural harmony. Design practices consider problem-setting and problem-solving as iterative, recursive processes whose attempts at solutions often begin with practical phases such as identifying "user" interests and problem specifications. The chapter concludes by describing how scholars can engage in and constituting inclusion through the design lens of intercultural harmony.