ABSTRACT
The Information Technology Infrastructure Library (ITIL) service strategy "defines the perspective, position, plans and patterns that a service provider needs to execute to meet an organization's business outcomes". A successfully executed cloud service strategy enables the organization to deliver new service and value faster with improved efficiency and acceptable user service quality. This chapter discusses the traditional service strategy. It discusses the transparency and cost alignment. ITIL service strategy includes the following main processes: strategy management for information technology (IT) services; service portfolio management; financial management for IT services; demand management; and business relationship management. Strategy management frames "an organization's perspective, position, plans and patterns with regard to its services and the management of those services". Service portfolio management "ensures that the service provider has the right mix of services to meet required business outcomes at an appropriate level of investment". Financial management concerns budgeting, accounting, and charging related to the organization's service offerings.
