ABSTRACT
This chapter helps to understand the creativity required to measure any process. It explains how to utilize base-level statistical concepts to start the modeling process. The chapter determines what the data is telling to do in terms of customer requirements. The customer is likely to be the student themselves. Determining the customer expectations for other processes is often difficult, because mostly it is not determined until after the product is in operation. There are two typical calculations used for determining process capability. The first is a straightforward number of standard deviations from the minimum or maximum specification. The other is a capability index. In the calculation of the juggling exercise, the process capability (CPl) to the lower specification of five is less than desirable. The goal is to improve the capability of the process by continuing the Six Sigma process.
