ABSTRACT
This book offers leaders an approach to systemically affect change and create cultures of excellence where staff work together to change the way they view their work. Based on well-known quality concepts, readers will discover the essential concepts and actions that have the power to transform every system.
TABLE OF CONTENTS
section 1|74 pages
Set organizational direction for excellence
section 2|78 pages
Align the organization for excellence
section 3|50 pages
Sustain transformation
