ABSTRACT
In August 1998, when an overwhelming number of messages arrived at OCC.com for the Career Guru, I quickly noticed the complexity of the questions. Individual and cultural differences were obvious even among questions about resumes. Whether messages arrived from the states or foreign nationals, most provided personal details about individual circumstances. As I read each, I remember thinking, “I’m glad I’m not a novice. I would quit tomorrow.” And, as each looked to this medium for hope, alternatives to their pain, I realized clients truly wanted interactive services with a qualified career counselor rather than strictly informational responses. As I struggled to conform to NCDA’s concept of career planning services, I became more convinced that the NCDA definition needed expansion.
