ABSTRACT
Business pressures, such as competition and globalization, together with technological
developments and the convergence of computer and communications technology to
computer mediated communications (CMC) have led to an explosion of new and diverse
forms of technology. The nature of information technologies in the office environment is
changing. Although electronic mail (e-mail) is perhaps the most high-profile CMC, voice
mail, fax, video conferencing, and shared whiteboards, together with traditional media
such as the telephone, paper memos, and face-to-face meetings, all provide channels
through which work takes place.
