chapter  6
36 Pages

Groups and Teams

THE NATURE OF TEAMS Focus On Teams: "Team Doctors, Report to ER"

Types of Teams Styles Among Team Members

RESEARCH IN ACTION: Measuring Cross-Functional Team Expertise at Outdoor Living Company

BUILDING EFFECTIVE GROUPS AND TEAMS Characteristics of Successful Groups and Teams

Team Composition Team Development

COMMUNICATION IN GROUPS AND TEAMS Basic Communication Processes

Nonverbal Communication TECHNOLOGY Focus On Communication: Virtual Teams

Communication Styles Barriers to Communication

Improving Communicator Effectiveness

CONSULTING IN THE KITCHEN

The tension was so thick you could cut it with a high-carbon chef's knife. At one stove, three cooks bickered over the grits cakes. At another, an onion shortage was under way. Across the kitchen, the salt was missing, a saucier had lost her spoon, and the executive chef was staving off a seasonings crisis.