Thank you for agreeing to meet with me at 10.00 a.m. next Friday. As Peter Smith has explained, we are about to enter into the next phase of the cultural intervention strategy to improve internal communication. We believe it is vital that any plans for improvements arise from the active participation of the people concerned. We are proposing to investigate practical action possibilities with a number of management and staff in Sydney. through the use of structured inquiry and planning sessions and interviews. But before we finalize the structure for these sessions, we wanted to develop an appreciation of the particular context of the Sydney operations. To do this we have requested some time with you and other staff to explore possible issues and help make practical arrangements. In
Ifl ask this, what responses are possible? Consider the possible responses from "Do you offer much counseling to patients getting prescriptions filled?" compared with "How do you usually help people with information about the drugs they are taking?"