ABSTRACT
Product tampering, workplace shootings, management fraud, earthquakes and hurricanes, product recalls, terrorism-the list goes on of crises that challenged the survival, and in some cases the actual existence, of organizations at the outset of the new millennium. The bizarre, the unthinkable, the unlikely, the unexpected, and the unimaginable can bring day-to-day operations to a standstill and cause growth strategies and fiscal plans thrown out. The only certainty is that no organization is immune; every organization is vulnerable to crises. As such, one would think that crisis management would be an ongoing management process in organizations, yet the role of process owner many times remains unnamed.
