ABSTRACT
The fact that the competitiveness of a company depends on its ability to operate effectively with full respect to the quality concepts is a notion often reiterated in the foregoing chapters.
To achieve and maintain this ability the company must avail itself of an adequate and efficient organization. The term
organization
denotes a system of resources, instruments, and rules aimed at achieving relational fluidity between its various internal units and between these and the market (suppliers and customers).
