ABSTRACT
It seems that most of us feel that we do a good job of communicating. I sense that we usually do a rather ineffective job in the workplace. Sometimes it is the way the message is communicated. The timing of messages is often too late and in many cases it is never delivered at all. No matter how hard you try, someone is going to misinterpret your message, read something into it other than what you meant, or only focus on the part they perceive to be most useful to them.
