ABSTRACT
AME's Target Magazine has a well-established reputation for detailed case studies of companies adopting lean strategies. These case studies are now available in a well-organized Enterprise Excellence Series, to tap the ongoing desire for information about what other companies are doing to implement lean.
To satisfy the growing interest in applying lean to non-manufacturing operations, this first volume of the series covers the implementation of lean to administrative and office applications.
Highlights include:
TABLE OF CONTENTS
section Section I|25 pages
Leadership, Organization, and Training
chapter 1|8 pages
HUI Expands Self-Directed Teaming to the Office
Growing the business by developing leadership in all areas
chapter 2|15 pages
Steelcase: Learning How to Implement Customer-Focused, Enterprise-Wide Lean
Building momentum and involvement as lean extends to office areas.
section Section II|59 pages
Improving Processess
chapter 3|11 pages
Lean Goes Beyond the Production Floor
Rockwell Automation and The Antioch Company share how-to, lessons learned.
chapter 4|10 pages
Lean Office Events—Priceless Knowledge, Team Solutions
Office waste uncovered at The Antioch Company.
chapter 5|12 pages
Lean Success in an Administrative Environment
Customer demand is the heart of the office, supported by a one-team philosophy.
chapter 6|11 pages
Lean Office: Mapping Your Way to Change
Learning to eliminate non-value-added activities in the office.
chapter 7|11 pages
Elgin Sweeper Company Employees Clear a Path Toward Lean Operations with their Lean Enterprise System
Where 5S and lean events are part of the culture.
section Section III|41 pages
Lean in Healthcare
chapter 8|20 pages
Metamorphosis: Healthcare’s Ongoing Transformation
Healing and cultural change have begun.
