chapter  6
11 Pages

Lean Office: Mapping Your Way to Change

Learning to eliminate non-value-added activities in the office.
WithLea A.P. Tonkin

Eliminate non-value-added activities in office processes can be challenging. This chapter offers “how to” information for getting started on lean office events and related “lessons learned” at The Antioch Company. Due to the lean office event and other process changes, the team was able to eliminate that informational meeting. The facilitator schedules and coordinates the event. Kristi Huls said that, during the event, the facilitator trains the team on lean office concepts, the techniques they will use to analyze their process, and their roles. Simply holding the event made people aware of certain issues and led to their resolution. Schedule lean events on a regular basis; share results with senior management and throughout the organization. Recognize lean project teams, and post results.